Terms of service
§ 1 Scope, customer information
The following general terms and conditions (GTC) regulate the contractual relationship between Ulla Heinz and consumers and entrepreneurs who buy goods through our shop. We do not recognize any conditions that conflict with or deviate from our terms and conditions. The contract language is German.
§ 2 Conclusion of contract
(1) The offers on the Internet represent a binding offer to you to buy goods.
(2) You can add one or more products to the shopping cart. In the course of the ordering process, you enter your data and wishes regarding Method of payment, delivery modalities etc. a. Only by clicking the order button do you accept this offer to conclude a purchase contract.
§ 3 customer information: storage of the contract text
Your order with details of the concluded contract (e.g. type of product, price, etc.) will be saved by us. We will send you the General Terms and Conditions, but you can access the General Terms and Conditions at any time via our website after the contract has been concluded. As a registered customer, you can access your past orders via the customer login area ("Orders").
§ 4 Customer information: Correction notice
You can correct your entries at any time before submitting the order with the delete button. We will inform you about further correction possibilities on the way through the ordering process. You can also completely end the ordering process at any time by closing the browser window.
§ 5 Statutory warranty rights
Statutory warranty rights exist for our goods.
§ 6 Limitation of Liability
We exclude liability for slightly negligent breaches of duty, provided these do not relate to essential contractual obligations, damage from injury to life, limb or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include, in particular, the obligation to hand over the item to you and to give you ownership of it. Furthermore, we have to provide you with the item free of material and legal defects.
§ 7 Commercial place of jurisdiction
The exclusive place of jurisdiction for all disputes arising from this contract is our place of business if you are a merchant.
§ 8 consumer information: Non-participation in a dispute settlement procedure
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.
Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can go to https://ec.europa.eu/consumers/odr find. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.